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Thank you for choosing to purchase your chemical products from BenzocaineFactory. We are committed to ensuring the quality and reliability of our products. Below you’ll find our policies regarding refunds and returns.
You have 30 days from the date of receipt to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Contact Customer Support: Before sending any products back, please contact our customer support at [email protected] .
Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number. Please mark this number clearly on the package.
Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive and inspect the returned product, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to the original payment method.
We only replace items if they are defective or damaged during shipping. If you need to exchange an item for the same product, please contact customer support.
The following items cannot be returned:
A restocking fee of 15% may apply for returned items that are opened or used.
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may be subject to a restocking fee.
For international returns, additional shipping fees and restocking fees may apply.
If you have any questions regarding our Refund and Returns Policy, please contact us at [email protected] .